In favor of superior customer service. I’m fanatical about it. Always have been.
I’ve spent my professional life operating retailing companies so delivering extraordinary customer experiences has been a top priority for me. And I know a secret – it’s not that hard once you make up your mind to deliver it. The problem is very few companies or professionals have made up their mind that they’ll excel at it.
Today’s world isn’t much different than when i started selling stereo gear back in the 70s. Doing what you’ll say is still a major advantage.
So why don’t more people do it? Because it’s a commitment to something most aren’t committed to.
Please tell a friend about the podcast!